Refund Policy
LAST UPDATED: JUNE 2026
AT ONVEL, WE WANT CUSTOMERS TO SHOP WITH CONFIDENCE. THIS REFUND POLICY EXPLAINS WHEN REFUNDS, RETURNS, OR REPLACEMENTS MAY BE AVAILABLE.
1. Returns
CUSTOMERS MAY REQUEST A RETURN WITHIN 14 DAYS OF RECEIVING THEIR ORDER, PROVIDED THE ITEM IS UNUSED, UNDAMAGED, IN ITS ORIGINAL CONDITION, AND RETURNED WITH ORIGINAL PACKAGING WHERE APPLICABLE.
2. Non-Returnable Items
ITEMS THAT HAVE BEEN WORN, USED, DAMAGED, ALTERED, OR RETURNED WITHOUT ORIGINAL PACKAGING MAY NOT BE ELIGIBLE FOR A REFUND.
3. Defective, Incorrect, Or Incomplete Orders
IF YOUR ORDER ARRIVES DEFECTIVE, INCORRECT, OR INCOMPLETE, PLEASE CONTACT US WITHIN 48 HOURS OF DELIVERY. WE MAY REQUEST PHOTOS OR OTHER EVIDENCE TO HELP RESOLVE THE ISSUE.
4. Refunds
ONCE A RETURN IS RECEIVED AND INSPECTED, WE WILL NOTIFY YOU WHETHER YOUR REFUND HAS BEEN APPROVED. APPROVED REFUNDS WILL BE PROCESSED BACK TO THE ORIGINAL PAYMENT METHOD.
5. Shipping Costs
ORIGINAL SHIPPING COSTS MAY BE NON-REFUNDABLE UNLESS THE RETURN IS DUE TO OUR ERROR, A DEFECTIVE ITEM, OR AN INCORRECT ITEM BEING SENT. CUSTOMERS MAY BE RESPONSIBLE FOR RETURN SHIPPING COSTS.
6. Exchanges And Replacements
WHERE AVAILABLE, WE MAY OFFER A REPLACEMENT OR EXCHANGE FOR DEFECTIVE, INCORRECT, OR DAMAGED ITEMS.
7. How To Contact Us
TO REQUEST A RETURN, REFUND, EXCHANGE, OR REPLACEMENT, CONTACT US AT: