Privacy Policy

LAST UPDATED: JUNE 2026

ONVEL IS COMMITTED TO PROTECTING YOUR PRIVACY. THIS POLICY EXPLAINS HOW WE COLLECT, USE, STORE, AND PROTECT YOUR PERSONAL INFORMATION WHEN YOU VISIT OUR WEBSITE OR PURCHASE PRODUCTS FROM US.

1. Information We Collect

WE MAY COLLECT:

• NAME
• EMAIL ADDRESS
• PHONE NUMBER
• BILLING ADDRESS
• SHIPPING ADDRESS
• ORDER DETAILS
• DEVICE AND BROWSER INFORMATION
• IP ADDRESS

2. How We Use Information

WE USE YOUR INFORMATION TO PROCESS ORDERS, ARRANGE DELIVERY, PROVIDE CUSTOMER SUPPORT, PREVENT FRAUD, IMPROVE OUR WEBSITE, AND COMPLY WITH LEGAL REQUIREMENTS.

3. Payment Processing

PAYMENTS ARE SECURELY PROCESSED THROUGH TRUSTED THIRD-PARTY PAYMENT PROVIDERS INCLUDING STRIPE. WE DO NOT STORE FULL PAYMENT CARD DETAILS ON OUR SERVERS.

4. Shipping & Fulfilment

TO FULFIL YOUR ORDER WE MAY SHARE NECESSARY INFORMATION WITH SHIPPING CARRIERS, DELIVERY PROVIDERS, AND FULFILMENT PARTNERS.

5. Sharing Your Information

WE DO NOT SELL OR RENT YOUR PERSONAL INFORMATION.

INFORMATION MAY BE SHARED ONLY WITH:

• PAYMENT PROCESSORS
• DELIVERY AND COURIER COMPANIES
• WEBSITE SERVICE PROVIDERS
• LEGAL AUTHORITIES WHEN REQUIRED BY LAW

6. Cookies

OUR WEBSITE USES COOKIES TO MAINTAIN SHOPPING CART FUNCTIONALITY, IMPROVE PERFORMANCE, ANALYSE TRAFFIC, AND ENHANCE YOUR BROWSING EXPERIENCE.

7. Data Security

WE IMPLEMENT APPROPRIATE TECHNICAL AND ORGANISATIONAL MEASURES TO HELP PROTECT YOUR PERSONAL INFORMATION AGAINST UNAUTHORISED ACCESS, LOSS, MISUSE, OR DISCLOSURE.

8. Data Retention

WE RETAIN PERSONAL INFORMATION ONLY FOR AS LONG AS NECESSARY TO COMPLETE ORDERS, MEET LEGAL OBLIGATIONS, RESOLVE DISPUTES, AND ENFORCE OUR POLICIES.

9. Your Rights

YOU MAY REQUEST ACCESS TO YOUR PERSONAL INFORMATION, REQUEST CORRECTIONS TO INACCURATE DATA, OR REQUEST DELETION OF YOUR INFORMATION WHERE PERMITTED BY APPLICABLE LAW.

10. Third-Party Services

OUR WEBSITE MAY CONTAIN LINKS TO THIRD-PARTY WEBSITES OR SERVICES. WE ARE NOT RESPONSIBLE FOR THEIR PRIVACY PRACTICES.

11. SMS Communications

IF YOU CHOOSE TO RECEIVE SMS MESSAGES FROM ONVEL, YOU AGREE TO OUR MESSAGING TERMS AND MESSAGING PRIVACY POLICY.

MESSAGING TERMS OF SERVICE

MESSAGING PRIVACY POLICY

12. Contact Us

FOR QUESTIONS ABOUT THIS PRIVACY POLICY OR YOUR PERSONAL INFORMATION, PLEASE CONTACT:

SUPPORT@ONVEL.SHOP